Whirlpool Cooktop Glass Cracking Hazard 2018 | CPSC

This whirlpool cooktop recall affects specific model numbers. Read the details below to check if your unit is included and what action to take.

Whirlpool electric cooktop glass cracking recall 2018 was issued after Whirlpool received reports of the ceramic glass cooking surface spontaneously cracking during or shortly after use on select models, creating a laceration hazard for consumers and a potential electric shock risk from exposed elements.

Why This Matters

Ceramic glass cooktops are under considerable thermal stress during operation. A manufacturing defect in the glass tempering process used for certain Whirlpool units caused the surface to crack unexpectedly. The CPSC and Whirlpool received 68 reports of glass cracking, including nine incidents resulting in lacerations requiring medical attention and four reports of electrical arcing at the crack site. Approximately 175,000 units are subject to this recall.

Affected Models

Recalled cooktops include WCE55US0HB, WCE55US0HS, WCE97US0HB, WCC31430AB, and related smooth-top electric freestanding and slide-in range models featuring the glass cooking surface manufactured with the affected glass batch. The model number label is located on the appliance frame behind the drawer or on the back panel.

Production and Sale Dates

Affected units were manufactured between February 2016 and August 2018 and sold at major retailers and independent appliance dealers for approximately $599 to $1,299. The recall covers units sold across all 50 states.

Required Action Steps

  1. Stop using the cooktop if any cracks, chips, or fractures are visible on the glass surface.
  2. Contact Whirlpool at 1-866-698-2538 to confirm your model number and schedule a free glass panel replacement.
  3. Do not place heavy cookware on the surface until the replacement has been installed — additional weight can worsen a crack.
  4. Keep children and pets away from the cooktop area at all times, even when the unit is not in use.
  5. If arcing or sparks are visible at a crack site, turn off the circuit breaker immediately and call Whirlpool.

Contact information: Whirlpool Customer Support: 1-866-698-2538 | CPSC Recall Hotline: 1-800-638-2772 | cpsc.gov

Urgency Level: MODERATE-HIGH. A cracked glass cooking surface poses laceration and electrical hazards. Schedule your free glass replacement promptly under CPSC Recall #18-046 and cease use of the affected cooktop until the repair is complete.

Read this important safety alert regarding whirlpool cooktop glass cracking hazard 2018 for affected Whirlpool models.

Related Resources

Find important safety and recall information, and get your Whirlpool appliance serviced promptly.

For more information, visit CPSC Whirlpool Recall Database and Whirlpool Official Support.

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