This whirlpool induction safety notice contains important information about a potential hazard that may affect your appliance.
Whirlpool induction cooktop glass surface care and safety is an important ongoing practice for WCI series induction cooktop owners — the ceramic glass cooking surface of an induction cooktop, while highly durable under normal use, is vulnerable to thermal shock from cold liquids, impact from heavy cookware, and damage from abrasive cleaners that can compromise the surface integrity and create a shock or laceration hazard.
Why This Matters
Although induction cooktops heat cookware magnetically rather than through direct heating of the glass surface, the glass still becomes warm from conductive heat transfer from the cookware. Placing cold water or wet items on a hot glass surface creates thermal shock that can cause the glass to crack. Impact damage from dropped cast iron cookware or heavy pots is also a frequent cause of ceramic glass failure. A cracked induction cooktop surface can expose the electromagnetic components beneath and create an electrical hazard, even though the glass appears to be a minor cosmetic crack.
Warning Signs to Watch For
Warning signs include hairline cracks or chips in the glass surface, even minor ones; scratches from abrasive cleaners or rough cookware bases; pitting or discoloration of the glass surface; the cooktop displaying an error code and refusing to power on after an impact; and residue burned onto the surface that cannot be removed with approved cleaners.
Inspection Schedule
Inspect the glass surface before each use. Clean with an approved ceramic glass cooktop cleaner after every use once the surface has cooled. Never use the cooktop if any cracks are present.
Required Action Steps
- Allow the glass surface to cool completely before cleaning — never apply cold water or a wet cloth to a hot glass surface.
- Use only Whirlpool-approved ceramic glass cooktop cleaner and a soft non-scratch cloth or pad — never use abrasive scouring pads, steel wool, or oven cleaners.
- Use cookware with flat, smooth bases that make full contact with the cooktop surface — warped or rough-bottomed cookware scratches the glass.
- Never drag heavy cast iron or enameled cookware across the surface — always lift and place.
- Do not use the cooktop if any crack, chip, or fracture is present — even a small crack can propagate rapidly and expose internal components.
- Contact Whirlpool at 1-866-698-2538 immediately if you discover any damage to the glass surface to arrange professional assessment and repair.
Contact information: Whirlpool Customer Support: 1-866-698-2538 | CPSC Recall Hotline: 1-800-638-2772 | cpsc.gov
Urgency Level: ONGOING PREVENTIVE. Proper glass care extends the life of your Whirlpool induction cooktop surface significantly and prevents the development of hazardous cracks. Inspect the surface before each use and cease operation immediately if any damage is found.
Read this important safety alert regarding whirlpool induction cooktop glass surface care notice for affected Whirlpool models.
Related Resources
Review these related resources to stay informed about Whirlpool appliance safety and maintenance best practices.
For more information, visit CPSC Safety Education and Whirlpool Official Support.